Santa Casa da Misericórdia de Lisboa Delivering Telehealth Services on IBM Cloud

Patients can now schedule appointments and receive remote medical care through a mobile teleconsultation solution ARMONK, N.Y., Oct. 15, 2020 /PRNewswire/ — IBM and Santa Casa da Misericórdia de Lisboa (SCML), a Portuguese institution of public utility recognized for its social, health and education work in the community, announced today they have worked together with IBM Garage and IBM Services to develop a teleconsultation solution running on IBM public cloud. The solution was designed to help people prioritize their health during the COVID-19 pandemic. IBM helped SCML develop a platform running on IBM public cloud that allows their patients to schedule and access teleconsultation services and remote medical care directly on their mobile phones. In addition to helping patients stay up-to-date with regular medical checkups, the platform is designed to reduce the need for patients to travel to a medical office or hospital and therefore, can help patients reduce exposure to COVID-19 when seeking medical care. The platform is designed so that patients can easily communicate with their medical providers and psychologists to get the assistance they need, quickly and from home. After the medical appointment is requested, the patient receives a notification by email or SMS with date and time information and the access link. Using a smartphone, the patient has to click on the link to start the teleconsultation. To date, SCML patients have used the platform to schedule nearly 300 medical appointments. For medical providers, the platform will enable them to initiate sessions through a phone call, video call or chat. Data and content only visible to the participants for the duration of the call, can build confidence for patients that their files are exchanged in a security rich, managed environment. Additionally, once the video call begins, it is kept between the doctor and patient without any third-party service or entity involved.   The IBM public cloud is the industry’s most secure and open cloud for business, offering its  commercially-available state-of-art cryptographic technology for the cloud called “Keep Your Own Key.”1 This gives enterprises the ability to retain control of their own encryption keys — and the hardware security modules that protect them — so customers are the only ones who can control access to their data. For clients in regulated industries like SCML, this need to protect client data is critical. Working together with a group of IBMers from the IBM Garage and IBM Services teams, SCML was able to develop this teleconsultation solution specifically tailored to its needs. As part of IBM’s commitment to help organizations tap into the power of our many services and applications so they can maintain productivity in remote work environments during COVID, SCML was able to access a set of IBM services via the IBM public cloud at no cost for three months. Since most of SCML’s patients will access the platform from a smartphone, the first adaption was to move from a computer-based telehealth solution that needed an email address for ID validation, to a solution that could be used on a mobile phone through SMS, audio calls and/or video calls. Running on IBM public cloud, the solution benefits from various features and functionalities supported by a robust containerized platform, able to scale according to demand. Additional foundational services were used for solution monitoring, access logging and user authentication. This solution assumes even more relevance as traditional methods have to be adapted as the world fights against COVID-19.  Portugal continues to face hundreds of new confirmed cases per day in the fall of 2020, mainly in the Metropolitan Area of Lisboa affirming this importance. Francisco Pessoa e Costa, Digital Transformation Manager of Santa Casa da Misericórdia de Lisboa adds, “We expect that this project will have great impact providing health care services in this pandemic period, especially among elderly, vulnerable and disadvantaged populations that we serve. In the middle of the pandemic situation in which we are living and all the instability and uncertainty that it brings, we are trying to do the best we can to protect those who need us. The entire SCML team is very proud and deeply involved in making this project a success and expanding its use among our users.” “Challenges such as reimagining traditional operations during the COVID-19 pandemic give us an opportunity to apply cloud technology to make a real difference where it matters the most,” said Gonçalo Costa Andrade, Enterprise Sales Manager, IBM Portugal. “This platform we helped build with SCML will enable its users to securely and conveniently access important medical, nutrition and psychology services.” [1] Based on IBM Hyper Protect Crypto Service, the only service in the industry built on FIPS 140-2 Level 4-certified hardware. FIPS 140-2 Security Level 4 provides the highest level of security defined in this standard. At this security level, the physical security mechanisms provide a comprehensive envelope of protection around the cryptographic module with the intent of detecting and responding to all unauthorized attempts at physical access. About SCML SCML has more than five centuries of existence and a strong role in the Social Area. It’s also developing important work in the Health, Education and Training, Culture, Research and Innovation areas, as well as in the area of Social Economy of Entrepreneurship. SCML guides its actions with the community by defending fundamental social values, in a perspective of proximity, respect and advocacy for good causes. About IBM Cloud For further information visit: www.ibm.com/cloud/ CONTACT:Kate GazzilloIBM Communicationskate.gazzillo@ibm.com  SOURCE IBM

Patients can now schedule appointments and receive remote medical care through a mobile teleconsultation solution

ARMONK, N.Y., Oct. 15, 2020 /PRNewswire/ — IBM and Santa Casa da Misericórdia de Lisboa (SCML), a Portuguese institution of public utility recognized for its social, health and education work in the community, announced today they have worked together with IBM Garage and IBM Services to develop a teleconsultation solution running on IBM public cloud. The solution was designed to help people prioritize their health during the COVID-19 pandemic. IBM helped SCML develop a platform running on IBM public cloud that allows their patients to schedule and access teleconsultation services and remote medical care directly on their mobile phones. In addition to helping patients stay up-to-date with regular medical checkups, the platform is designed to reduce the need for patients to travel to a medical office or hospital and therefore, can help patients reduce exposure to COVID-19 when seeking medical care.

The platform is designed so that patients can easily communicate with their medical providers and psychologists to get the assistance they need, quickly and from home. After the medical appointment is requested, the patient receives a notification by email or SMS with date and time information and the access link. Using a smartphone, the patient has to click on the link to start the teleconsultation. To date, SCML patients have used the platform to schedule nearly 300 medical appointments.

For medical providers, the platform will enable them to initiate sessions through a phone call, video call or chat. Data and content only visible to the participants for the duration of the call, can build confidence for patients that their files are exchanged in a security rich, managed environment. Additionally, once the video call begins, it is kept between the doctor and patient without any third-party service or entity involved.  

The IBM public cloud is the industry’s most secure and open cloud for business, offering its  commercially-available state-of-art cryptographic technology for the cloud called “Keep Your Own Key.”1 This gives enterprises the ability to retain control of their own encryption keys — and the hardware security modules that protect them — so customers are the only ones who can control access to their data. For clients in regulated industries like SCML, this need to protect client data is critical.

Working together with a group of IBMers from the IBM Garage and IBM Services teams, SCML was able to develop this teleconsultation solution specifically tailored to its needs. As part of IBM’s commitment to help organizations tap into the power of our many services and applications so they can maintain productivity in remote work environments during COVID, SCML was able to access a set of IBM services via the IBM public cloud at no cost for three months.

Since most of SCML’s patients will access the platform from a smartphone, the first adaption was to move from a computer-based telehealth solution that needed an email address for ID validation, to a solution that could be used on a mobile phone through SMS, audio calls and/or video calls.

Running on IBM public cloud, the solution benefits from various features and functionalities supported by a robust containerized platform, able to scale according to demand. Additional foundational services were used for solution monitoring, access logging and user authentication.

This solution assumes even more relevance as traditional methods have to be adapted as the world fights against COVID-19.  Portugal continues to face hundreds of new confirmed cases per day in the fall of 2020, mainly in the Metropolitan Area of Lisboa affirming this importance.

Francisco Pessoa e Costa, Digital Transformation Manager of Santa Casa da Misericórdia de Lisboa adds, “We expect that this project will have great impact providing health care services in this pandemic period, especially among elderly, vulnerable and disadvantaged populations that we serve. In the middle of the pandemic situation in which we are living and all the instability and uncertainty that it brings, we are trying to do the best we can to protect those who need us. The entire SCML team is very proud and deeply involved in making this project a success and expanding its use among our users.”

Challenges such as reimagining traditional operations during the COVID-19 pandemic give us an opportunity to apply cloud technology to make a real difference where it matters the most,” said Gonçalo Costa Andrade, Enterprise Sales Manager, IBM Portugal. “This platform we helped build with SCML will enable its users to securely and conveniently access important medical, nutrition and psychology services.

[1] Based on IBM Hyper Protect Crypto Service, the only service in the industry built on FIPS 140-2 Level 4-certified hardware. FIPS 140-2 Security Level 4 provides the highest level of security defined in this standard. At this security level, the physical security mechanisms provide a comprehensive envelope of protection around the cryptographic module with the intent of detecting and responding to all unauthorized attempts at physical access.

About SCML

SCML has more than five centuries of existence and a strong role in the Social Area. It’s also developing important work in the Health, Education and Training, Culture, Research and Innovation areas, as well as in the area of Social Economy of Entrepreneurship. SCML guides its actions with the community by defending fundamental social values, in a perspective of proximity, respect and advocacy for good causes.

About IBM Cloud

For further information visit: www.ibm.com/cloud/

CONTACT:
Kate Gazzillo
IBM Communications
kate.gazzillo@ibm.com 

IBM Corporation logo. (PRNewsfoto/IBM)

SOURCE IBM

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IBM Unveils New Capabilities for Preserving Aging Infrastructure Using AI, 3D Modeling and Data Capture

IBM Maximo for Civil Infrastructure is designed to assist organizations in better managing, monitoring and maintaining their infrastructure assets. ARMONK, NY Oct. 14, 2020 -- IBM (NYSE: IBM) today announced new capabilities in IBM Maximo for Civil Infrastructure to help prolong the lifespan of aging bridges, tunnels, highways, and railways. New enhancements include the ability to deploy on Red Hat OpenShift for hybrid cloud environments, as well as new AI and 3D model annotation tools that can provide deep industry and task-specific insights to support engineers. By helping facilitate off-site inspections, advanced analytics and predictive maintenance, IBM Maximo for Civil Infrastructure is designed to assist organizations in better managing, monitoring and maintaining their infrastructure assets. In the United States roughly $2 trillion in infrastructure repairs were unfunded in 2015, according to the 2017 American Society of Civil Engineers Infrastructure Report Card. And around the world, the prevalence of aging infrastructure threatens the continuity of day-to-day life for citizens worldwide. Owners, operators and engineers need to be able to improve their ability to decide where, when and how to address infrastructure issues with critical assets that must endure for generations. [embedded content] IBM Maximo for Civil Infrastructure can consolidate numerous sources of data including maintenance and design details; near real-time IoT data generated from sensors; wearables from workers; stationary cameras and drones and weather data from The Weather Company, to identify and measure the impact of damage such as cracks, rust and corrosion, as well as displacement vibrations and stress. These insights can help organizations more proactively manage and prioritize infrastructure repair and reduce the need for time-intensive manual inspections and unnecessary costs. “Tools like AI, predictive maintenance, drones and hybrid cloud will play an important role in meeting the challenge of rising infrastructure costs, and helping these vital structures endure for future generations,” said Bjarne Jørgensen, Executive Director, Asset Management at Sund and Baelt. “These solutions can help determine the exact need for maintenance in near real-time to assist organizations in extending the lifetime of structures.” IBM Maximo for Civil Infrastructure incorporates AI visual recognition tools developed by IBM Research to allow civil engineers to make structures come alive using 3D modeling. Capabilities like Maximo Visual Inspection can make it easier to identify defects, their root-cause, and place them in the context of the greater structure to perform rapid assessments to better prioritize maintenance decisions that target critical repairs. These tools can be increasingly important for future engineers as skills availability may be a challenge. "Infrastructure maintenance is a problem that’s being compounded from all sides: Bridges are getting older, payloads are getting larger, and the necessary preventive actions and maintenance are often postponed due to lack of funding,” Jørgensen added. "With Maximo for Civil Infrastructure, IBM is introducing a solution that addresses the problem from all sides, using IoT and AI technology to administer more proactive repairs, maintain invaluable institutional and engineering knowledge, and better prioritize resources.” “Maximo for Civil Infrastructure was developed with input from some of the largest operators of infrastructure in the world so that IBM’s powerful technology across AI and IoT is carefully adapted to the unique needs of civil engineers,” said Joe Berti, VP of AI Applications at IBM. “With these tools we believe civil engineers will be able to innovate and improve the process of monitoring, maintaining and preserving important structures around the world.” IBM Maximo for Civil Infrastructure provides the following new capabilities, in addition to the core offerings available as part of the IBM Maximo Application Suite. Maximo Application Suite licensing and Open Shift deployment: With a single license, customers can now deploy asset management, sensor integration, advanced data analytics including AI functionality and visual analytic capability. Capabilities including Monitor and Health can be deployed now on RedHat Open Shift, which allows customers to more quickly deploy, manage and scale their hybrid cloud deployments with ease. Defect Management: A new user interface that records defect information, adds multi-variable defect rankings, attaches pictures, and stores history for defects. Structural defects do not exist in isolation, they can affect everything they touch and the integrity of the overall structure. By comparing detected defects against work history, sensor data, weather and traffic data and more, AI can help engineers better identify root causes and patterns that indicate a defect may reoccur.  Improved 3D Visualization: Most serious defects are located within the structure and are not necessarily visible from the outside. However, new tools within the Maximo BIM viewer plugin allow users to add annotations to their standard 3D models, giving users access to a 3D representation of an asset, for example a pillar or beam, where all the defects have been annotated on that asset.  Asset Loader Improvements: While every piece of civil infrastructure is unique, many share common hierarchies of assets, and some organizations have hundreds or even thousands of similar bridges that need to be defined in the asset management system. To streamline the process, a new tool to better manage import and export of an asset hierarchy, including a new UI to manage imports and exports and the process of selecting files, is now available.  IBM Maximo for Civil Infrastructure integrates 30 years of recognized industry-leading infrastructure asset management with best-in-class models from the world's premier infrastructure firms. It helps operators and engineers address one of the world's largest and most complex challenges — extending the lifespan of critical structures under frequently changing conditions. You can read more about how some of its capabilities were developed here. About IBM MaximoPowered by IBM's investments in artificial intelligence, fueled by IoT data, and built for hybrid cloud, The IBM Maximo Application Suite is extending its leadership as one of the most trusted enterprise asset management systems on the planet. And with new investments in remote monitoring, computer vision and AI-powered anomaly detection, it is poised to remain a leading solution for tomorrow's asset management challenges, empowering Operational Technology (OT) and Information Technology (IT) leaders with a comprehensive view into asset performance. For more information please visit: www.ibm.com/products/maximo. Media Contact:Holli HaswellIBM Director, External Relationshhaswell@us.ibm.com