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Santa Casa da Misericórdia de Lisboa Delivering Telehealth Services on IBM Cloud

Patients can now schedule appointments and receive remote medical care through a mobile teleconsultation solution ARMONK, N.Y., Oct. 15, 2020 /PRNewswire/ — IBM and Santa Casa da Misericórdia de Lisboa (SCML), a Portuguese institution of public utility recognized for its social, health and education work in the community, announced today they have worked together with IBM Garage and IBM Services to develop a teleconsultation solution running on IBM public cloud. The solution was designed to help people prioritize their health during the COVID-19 pandemic. IBM helped SCML develop a platform running on IBM public cloud that allows their patients to schedule and access teleconsultation services and remote medical care directly on their mobile phones. In addition to helping patients stay up-to-date with regular medical checkups, the platform is designed to reduce the need for patients to travel to a medical office or hospital and therefore, can help patients reduce exposure to COVID-19 when seeking medical care. The platform is designed so that patients can easily communicate with their medical providers and psychologists to get the assistance they need, quickly and from home. After the medical appointment is requested, the patient receives a notification by email or SMS with date and time information and the access link. Using a smartphone, the patient has to click on the link to start the teleconsultation. To date, SCML patients have used the platform to schedule nearly 300 medical appointments. For medical providers, the platform will enable them to initiate sessions through a phone call, video call or chat. Data and content only visible to the participants for the duration of the call, can build confidence for patients that their files are exchanged in a security rich, managed environment. Additionally, once the video call begins, it is kept between the doctor and patient without any third-party service or entity involved.   The IBM public cloud is the industry’s most secure and open cloud for business, offering its  commercially-available state-of-art cryptographic technology for the cloud called “Keep Your Own Key.”1 This gives enterprises the ability to retain control of their own encryption keys — and the hardware security modules that protect them — so customers are the only ones who can control access to their data. For clients in regulated industries like SCML, this need to protect client data is critical. Working together with a group of IBMers from the IBM Garage and IBM Services teams, SCML was able to develop this teleconsultation solution specifically tailored to its needs. As part of IBM’s commitment to help organizations tap into the power of our many services and applications so they can maintain productivity in remote work environments during COVID, SCML was able to access a set of IBM services via the IBM public cloud at no cost for three months. Since most of SCML’s patients will access the platform from a smartphone, the first adaption was to move from a computer-based telehealth solution that needed an email address for ID validation, to a solution that could be used on a mobile phone through SMS, audio calls and/or video calls. Running on IBM public cloud, the solution benefits from various features and functionalities supported by a robust containerized platform, able to scale according to demand. Additional foundational services were used for solution monitoring, access logging and user authentication. This solution assumes even more relevance as traditional methods have to be adapted as the world fights against COVID-19.  Portugal continues to face hundreds of new confirmed cases per day in the fall of 2020, mainly in the Metropolitan Area of Lisboa affirming this importance. Francisco Pessoa e Costa, Digital Transformation Manager of Santa Casa da Misericórdia de Lisboa adds, “We expect that this project will have great impact providing health care services in this pandemic period, especially among elderly, vulnerable and disadvantaged populations that we serve. In the middle of the pandemic situation in which we are living and all the instability and uncertainty that it brings, we are trying to do the best we can to protect those who need us. The entire SCML team is very proud and deeply involved in making this project a success and expanding its use among our users.” “Challenges such as reimagining traditional operations during the COVID-19 pandemic give us an opportunity to apply cloud technology to make a real difference where it matters the most,” said Gonçalo Costa Andrade, Enterprise Sales Manager, IBM Portugal. “This platform we helped build with SCML will enable its users to securely and conveniently access important medical, nutrition and psychology services.” [1] Based on IBM Hyper Protect Crypto Service, the only service in the industry built on FIPS 140-2 Level 4-certified hardware. FIPS 140-2 Security Level 4 provides the highest level of security defined in this standard. At this security level, the physical security mechanisms provide a comprehensive envelope of protection around the cryptographic module with the intent of detecting and responding to all unauthorized attempts at physical access. About SCML SCML has more than five centuries of existence and a strong role in the Social Area. It’s also developing important work in the Health, Education and Training, Culture, Research and Innovation areas, as well as in the area of Social Economy of Entrepreneurship. SCML guides its actions with the community by defending fundamental social values, in a perspective of proximity, respect and advocacy for good causes. About IBM Cloud For further information visit: www.ibm.com/cloud/ CONTACT:Kate GazzilloIBM Communicationskate.gazzillo@ibm.com  SOURCE IBM
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October 15, 2020
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Patients can now schedule appointments and receive remote medical care through a mobile teleconsultation solution

ARMONK, N.Y., Oct. 15, 2020 /PRNewswire/ — IBM and Santa Casa da Misericórdia de Lisboa (SCML), a Portuguese institution of public utility recognized for its social, health and education work in the community, announced today they have worked together with IBM Garage and IBM Services to develop a teleconsultation solution running on IBM public cloud. The solution was designed to help people prioritize their health during the COVID-19 pandemic. IBM helped SCML develop a platform running on IBM public cloud that allows their patients to schedule and access teleconsultation services and remote medical care directly on their mobile phones. In addition to helping patients stay up-to-date with regular medical checkups, the platform is designed to reduce the need for patients to travel to a medical office or hospital and therefore, can help patients reduce exposure to COVID-19 when seeking medical care.

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The platform is designed so that patients can easily communicate with their medical providers and psychologists to get the assistance they need, quickly and from home. After the medical appointment is requested, the patient receives a notification by email or SMS with date and time information and the access link. Using a smartphone, the patient has to click on the link to start the teleconsultation. To date, SCML patients have used the platform to schedule nearly 300 medical appointments.

For medical providers, the platform will enable them to initiate sessions through a phone call, video call or chat. Data and content only visible to the participants for the duration of the call, can build confidence for patients that their files are exchanged in a security rich, managed environment. Additionally, once the video call begins, it is kept between the doctor and patient without any third-party service or entity involved.  

The IBM public cloud is the industry’s most secure and open cloud for business, offering its  commercially-available state-of-art cryptographic technology for the cloud called “Keep Your Own Key.”1 This gives enterprises the ability to retain control of their own encryption keys — and the hardware security modules that protect them — so customers are the only ones who can control access to their data. For clients in regulated industries like SCML, this need to protect client data is critical.

Working together with a group of IBMers from the IBM Garage and IBM Services teams, SCML was able to develop this teleconsultation solution specifically tailored to its needs. As part of IBM’s commitment to help organizations tap into the power of our many services and applications so they can maintain productivity in remote work environments during COVID, SCML was able to access a set of IBM services via the IBM public cloud at no cost for three months.

Since most of SCML’s patients will access the platform from a smartphone, the first adaption was to move from a computer-based telehealth solution that needed an email address for ID validation, to a solution that could be used on a mobile phone through SMS, audio calls and/or video calls.

Running on IBM public cloud, the solution benefits from various features and functionalities supported by a robust containerized platform, able to scale according to demand. Additional foundational services were used for solution monitoring, access logging and user authentication.

This solution assumes even more relevance as traditional methods have to be adapted as the world fights against COVID-19.  Portugal continues to face hundreds of new confirmed cases per day in the fall of 2020, mainly in the Metropolitan Area of Lisboa affirming this importance.

Francisco Pessoa e Costa, Digital Transformation Manager of Santa Casa da Misericórdia de Lisboa adds, “We expect that this project will have great impact providing health care services in this pandemic period, especially among elderly, vulnerable and disadvantaged populations that we serve. In the middle of the pandemic situation in which we are living and all the instability and uncertainty that it brings, we are trying to do the best we can to protect those who need us. The entire SCML team is very proud and deeply involved in making this project a success and expanding its use among our users.”

“Challenges such as reimagining traditional operations during the COVID-19 pandemic give us an opportunity to apply cloud technology to make a real difference where it matters the most,” said Gonçalo Costa Andrade, Enterprise Sales Manager, IBM Portugal. “This platform we helped build with SCML will enable its users to securely and conveniently access important medical, nutrition and psychology services.“

[1] Based on IBM Hyper Protect Crypto Service, the only service in the industry built on FIPS 140-2 Level 4-certified hardware. FIPS 140-2 Security Level 4 provides the highest level of security defined in this standard. At this security level, the physical security mechanisms provide a comprehensive envelope of protection around the cryptographic module with the intent of detecting and responding to all unauthorized attempts at physical access.

About SCML

SCML has more than five centuries of existence and a strong role in the Social Area. It’s also developing important work in the Health, Education and Training, Culture, Research and Innovation areas, as well as in the area of Social Economy of Entrepreneurship. SCML guides its actions with the community by defending fundamental social values, in a perspective of proximity, respect and advocacy for good causes.

About IBM Cloud

For further information visit: www.ibm.com/cloud/

CONTACT:
Kate Gazzillo
IBM Communications
kate.gazzillo@ibm.com 

IBM Corporation logo. (PRNewsfoto/IBM)

SOURCE IBM

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IBM Study: Most U.S. Consumers Remain Unsettled About the Economy, Visiting Public Spaces and Returning to the Workplace Amidst COVID-19

ARMONK, N.Y., July 27, 2020 /PRNewswire/ -- The most recent findings from an ongoing IBM (NYSE: IBM) Institute for Business Value (IBV) survey of U.S. consumers show that Americans remain concerned about returning to the workplace in the face of the ongoing pandemic, and expect further outbreaks of COVID-19 in the fall. The July research revealed a slight contrast in consumer attitudes compared to June, when there were emerging signs of public optimism about the direction of the pandemic and the economy. IBM surveyed more than 7,000 Americans in July to understand how COVID-19 has affected their perspectives on issues including the economy, opportunities for remote work and the return to the workplace, and how they will visit businesses, use transportation, and more. 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The IBV has surveyed more than 54,000 U.S. consumers since April and plans to continue polling the public on these topics and more in the months ahead. For further information on IBM's Institute for Business Value, please visit: https://www.ibm.com/thought-leadership/institute-business-value/ About IBM Institute for Business Value  The IBM Institute for Business Value (IBV), part of IBM Services, develops fact-based, strategic insights for senior business executives on critical public and private sector issues. Follow @IBMIBV on Twitter, and for a full catalog of our research or to subscribe to our newsletter, visit: www.ibm.com/ibv  Media ContactLeslie Parkleslie.park@ibm.com SOURCE IBM
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IBM To Accelerate Hybrid Cloud Growth Strategy And Execute Spin-Off Of Market-Leading Managed Infrastructure Services Unit

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Contacts Media:Jonathan Adashek+1 202-528-7479jonathan.adashek@ibm.com Sarah Meron+1 347-891-1770Sarah.meron@ibm.com Edward Barbini+1 914-499-6565barbini@us.ibm.com Investor Relations:Patricia Murphy+1 914-499-5800pamurphy@us.ibm.com Forward-Looking and Cautionary Statements Except for the historical information and discussions contained herein, statements contained in this release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are based on the company's current assumptions regarding future business and financial performance. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially, including, but not limited to, the following: a downturn in economic environment and client spending budgets; the company's failure to meet growth and productivity objectives; a failure of the company's innovation initiatives; damage to the company's reputation; risks from investing in growth opportunities; failure of the company's intellectual property portfolio to prevent competitive offerings and the failure of the company to obtain necessary licenses; cybersecurity and data privacy considerations; fluctuations in financial results; the possibility that the proposed separation of the Managed Infrastructure Services unit of the company's Global Technology Services will not be completed within the anticipated time period or at all, the possibility of disruption or unanticipated costs in connection with the proposed separation or the possibility that the separation will not achieve its intended benefits; impact of local legal, economic, political, health and other conditions; adverse effects from environmental matters, tax matters and the company's pension plans; ineffective internal controls; the company's use of accounting estimates; impairment of the company's goodwill or amortizable intangible assets; the company's ability to attract and retain key employees and its reliance on critical skills; impacts of relationships with critical suppliers; product quality issues; impacts of business with government clients; currency fluctuations and customer financing risks; impact of changes in market liquidity conditions and customer credit risk on receivables; reliance on third party distribution channels and ecosystems; the company's ability to successfully manage acquisitions, alliances and dispositions, including integration challenges, failure to achieve objectives, the assumption of liabilities, and higher debt levels; legal proceedings and investigatory risks; risk factors related to IBM securities; and other risks, uncertainties and factors discussed in the company's Form 10-Qs, Form 10-K and in the company's other filings with the U.S. Securities and Exchange Commission (SEC) or in materials incorporated therein by reference. 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October 8, 2020

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August 20, 2020