Google Workspace’s secure collaboration and productivity apps have played a key role in helping teams stay connected as they navigate new ways of working, whether it’s redesigning internal processes or maintaining customer service remotely. With tools that strengthen collaboration and foster ideation for teams near and far, our mission is to help businesses build a model for work that’s flexible, helpful, and inspires innovation.
A year and a half after embarking on this experiment in remote work, it’s almost hard to quantify how much we’ve learned about cultivating meaningful connections and maintaining business continuity, all online. As organizations continue evolving with the needs of tomorrow, we’ve rounded up some of the most inspiring ways that teams and business leaders across continents have transformed the ways they work.
Building digital hubs in EMEA
- In 2015, the UK’s National Institute for Health Research (NIHR) embarked on a transformation journey for its thousands of employees and partners, powered by Google Workspace. In March 2020, NIHR’s digital hub—which had recently integrated with Google Cloud Search—became more useful than ever as researchers worked tirelessly during the onset of COVID-19. Within two months of quarantine, Google Meet usage increased by 379%, and Drive usage increased by 198%, meaning researchers were able to stay connected while safely maintaining distance.
- Unify—the digital division of TF1, one of the largest media holding companies in France—was set to launch a new CRM system, and needed to migrate its users off fragmented legacy systems onto one single platform. The problem was, they had just two months to make it happen. During this time, Unify worked with Google to successfully bring more than 500 people from 10+ companies onto Google Workspace ahead of the CRM launch.
- Spanish multinational financial services company BBVA is using Google Workspace, along with other services from Google Cloud, to promote a new, safe, and more agile way of working among its employees. These tools allow for secure global collaboration, without putting valuable information at risk.
Scaling end-to-end workforce solutions in APAC
- In order to increase operational efficiency and respond to the impacts of COVID-19, global shipping company Ocean Network Express (ONE) rolled out Google Workspace to keep its expansive network connected. With 8,000 employees and more than 14,000 customers in 63 countries, tools like Gmail and Google Meet have been crucial in ensuring customer service needs are met, sales inquiries are addressed, and shipping coordination is handled.
- To digitally transform and abide by its own ethos rooted in malasakit—a unique Philippine concept that’s defined by empathy, cooperation, responsibility, and caring—Globe Telecom turned to Google Workspace to unite its team. In just 4 months, Globe implemented Google Workspace for its entire 17,000-person workforce. Since the rollout, Globe has attributed accelerated idea generation and decision making to Google Meet.
Transforming meetings in Latin America
- With the goal of giving state agencies the digital tools they need to make a greater impact on the people they serve, Gobierno del Estado de Puebla (Government of the State of Puebla) adopted Google Workspace to keep its 17 state agencies connected online. Just six months after adopting Google Workspace, the State saw a 4,000% increase in the use of Google Meet for video meetings. With strong adoption, state employees were able to continue their daily work, even while they were apart during the pandemic. Today, the agencies frequently use tools like Drive, Forms, and Sheets, and Gmail is now the official government communication tool for employees to document interactions within and between agencies, and with service providers and citizens.
- Brazilian ecommerce platform Enjoei relies on tools like Drive and Sheets to increase agility and transparency across its internal teams. And as employees continue working in distributed ways , Enjoei has seen Google Meet become increasingly important for running immersive and productive meetings.
- Quimmco, a Mexico-based multinational industrial provider in metalworking and chemical formulation, started moving its knowledge workers onto Google Workspace years ago in a CIO-spearheaded effort to transition employees away from the company’s legacy office suite. As a result, Quimmco saw a nearly 50% jump in productivity. So when COVID-19 hit in 2020, employees were able to transition to remote work almost overnight. The company now uses Google Workspace for more than 90% of its communications and collaboration.
Staying connected in North America
- Bushel, a leading agriculture software solution, has a long-standing history of using Google Workspace. Since the company’s inception in 2011, Bushel has relied on tools like Google Meet, Docs, Slides, and more to collaborate, communicate and continue growing. Despite industry challenges from the pandemic, Bushel stayed connected and collaborative from afar and has continued to grow and drive forward its vision of a more connected agriculture supply chain.
- In partnership with Google Cloud, Back to Work Rhode Island—a state-led workforce development initiative—launched a Virtual Career Center (VCC). Powered by Google Workspace, the VCC integrates with tools like Google Meet and Calendar so Rhode Islanders can easily connect with career coaches, job recruiters, and potential employers to match their skills with new and meaningful opportunities.
These are just a some of the ways organizations have used Google Workspace to meet the needs of their employees, partners, and customers alike. While we may not know exactly how work will evolve in the future, we know that organizations need flexible solutions that help people connect, create, and collaborate from anywhere.
By: Greg Tomb (VP for Workspace, Geo Enterprise and Security Sales)
Source: Google Cloud Blog