Browsing Tag
Contact Center AI
8 posts
New AI Agents Can Drive Business Results Faster: Translation Hub, Document AI, And Contact Center AI
When it comes to the adoption of artificial intelligence (AI), we have reached a tipping point. Technologies that…
Bulk Import And Exports With Cloud Data Fusion For Contact Center AI Insights Made Easy
We are elated to announce [preview] of Contact Center AI (CCAI) Insights Accelerator in Cloud Data Fusion, an…
Contact Center AI Reimagines The Customer Experience Through Full End-To-End Platform Expansion
Providing best-in-class customer service is crucial for the success of your business. Contact centers are a critical touch…
Reaching More Customers With Contact Center AI: 2021 Wrap-Up
2021 has been a high-stakes year for call centers, with many organizations forced to rapidly scale up their…
JOIN 2021: Sharing Our Product Vision With The Looker Community
Welcome to JOIN 2021! We’re so excited to kick off Looker’s annual user conference. It’s an event we…
Next Reaction: New Data Cloud Launches
At Google Cloud Next, we’ve announced several new data cloud launches that go a long way in helping…
Google Cloud Expands CCAI And DocAI Solutions To Accelerate Time To Value
Virtually all companies face two broad challenges: to marshal data for smarter decision making, and to deliver more…
Sopra Steria Uses Google Cloud, Cisco, And ACTIVEO To Power New Generation Of Virtual Agents
With people expecting to access products and services through easy, always-on experiences delivered across channels, transforming approaches to…